Frequently Asked Questions
Everything you need to know about shopping with MaiTai Collection.
What is the standard shipping time for my order?
We offer standard shipping which typically takes 3-7 business days within the continental US. International shipping times vary by destination, generally arriving within 10-15 business days.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached to qualify for a full refund.
How do I determine my correct size?
Each product page features a detailed size guide. Since our collection includes various fits, we recommend measuring yourself and comparing it to our specific garment measurements for the best fit.
Which payment methods do you accept?
MaiTai Collection accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your materials sustainably sourced?
We are committed to ethical fashion. A significant portion of our collection uses organic cotton and recycled fabrics, and we partner only with manufacturers who adhere to fair labor standards.
Can I track my package after it has shipped?
Yes, once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress.